Shipping and Returns
All regularly stocked items, or items in stock at a distributor or manufacturer, in most cases will ship within 24 hours of order, and no later than two business days later. Items may ship from us, a manufacturer, or distributor via UPS, Fedex or USPS. If you require expedited shipping or a specific provider, please contact us prior to ordering.
Special order items, such as custom made coilovers, motorsports parts, and parts from Japan, have varying build and delivery times. We will do our best to provide an accurate shipping and delivery date for all items but cannot make any guarantees due to the nature of such parts. All special order parts are non-returnable.
As mentioned above, special order items are not returnable. In addition to special orders, engine internals and some electronic parts are also not returnable. If this is the case, it will be noted on the product description and/or at the time of ordering.
All merchandise is packed correctly and carefully, If you receive a damaged or missing item, please keep all shipping cartons and packing materials. A picture of the damaged product, boxes, and packaging material is required to start a claim, and we must be notified within one business day of the incident.
Function Auto accepts returns under the following conditions:
1. Item must be returned within 30 days of original invoice date
2. Product must be unopened, unused, and in brand new resalable condition
3. Product is not a clearance, special order, or other non-returnable item
All returns are subject to a 20% restocking fee
All warranty and service claims should be handled directly with the manufacturer, but we have good relationships with many manufacturers and distributors. If you have an issue with a product please contact us and will do our best to assist if such a case arises.
Privacy and Security
Function Auto is the sole owner of information collected on this site. We will not sell or share any information to outside parties. Information collected is to process orders and better serve you with pertinent information, such as order confirmations and order status updates. This information includes your name, shipping address, billing address, telephone numbers, e-mail address, and payment information. In order to access to your account information a username and password must be created, but they are not necessary for checkout. To safeguard that your user name and password remain confidential, DO NOT share this information with anyone.
Currently, all payment is handled using Paypal and Paypal Express Checkout. Because of this, no credit card information passes through our site and is handled solely through Paypal's secure servers. A paypal account is not required to purchase items at this store. Simply select "pay with credit or debit" during the paypal express checkout. Function Auto uses an SSL secure certificate to encrypt traffic between our website and your browser to prevent information theft.